Refund & Cancellation Policy
Last Updated: August 2026
1. Overview & Immediate Digital Fulfillment
RemoteUSD provides real-time curated $100k+ USD remote job feeds, direct ATS links, AI resume match tooling, recruiter contact information, and automated Telegram alerts. Because digital access and proprietary data are delivered immediately upon checkout, we operate under a clear and fair refund structure.
2. Subscriptions & 1-Click Cancellation
You may cancel your Starter or Pro subscription at any time directly through your billing portal or by contacting support. Upon cancellation, all recurring charges stop immediately, and you retain full access to all paid features until the end of your current billing period.
3. Legitimate Refund Guidelines (Case-by-Case Review)
To maintain platform sustainability and prevent exploitation of immediately consumed digital assets, we evaluate refund requests based on genuine, extenuating circumstances, including:
- Accidental Duplicate Charges: If you were accidentally billed twice for the same billing period, we will promptly refund the duplicate transaction.
- Verified Technical Access Failure: If an unforeseen technical glitch or platform outage prevented you from accessing paid features for an extended duration, a full or prorated refund will be issued.
- Documented Extenuating Emergency: If you encountered an unforeseen personal emergency and had zero active usage of the platform during the billing cycle, our team will review your situation fairly and issue a refund.
Note: Routine requests submitted after actively utilizing the platform, downloading recruiter lists, or generating AI applications are not eligible for retroactive refunds.
4. Employer Featured Job Postings
Featured job posts are promoted across our multi-channel network immediately upon payment. If a role is filled within 48 hours of purchase or was published due to an accidental duplicate submission, contact us within 48 hours at [email protected] for a full refund or a complimentary job credit toward your next opening.
5. How to Submit a Refund Request
If you qualify under our legitimate extenuating circumstances guidelines, simply email our billing desk:
Subject: Refund Review Request - [Your Registered Email]
Include: Checkout Email, Order ID, and reason for request
Our support team reviews and responds to all requests within 24 business hours. Approved refunds will reflect back in your original payment method within 3–5 business days depending on your bank or payment provider.